PORTFOLIO
Brands as Creators
Creators drive best-in-class connections with followers and influence in a way we can all learn from. The most successful brands have always acted like creators. In this presentation, I lay out the framework for how a brand can adjust to be more creator-like, and provide examples of brands that have been doing it for some time.
Add-a-Supp Marketing Campaign
In 2016, the “1+1” creative campaign was successfully running as the control for the supplemental cardholder program. In 2017 the American Express team identified 3 use cases pertaining to why a Card Member would add someone to their account. We were tasked with developing a new approach to applying these use cases to the Add a Supp program to elicit stronger responses.
The hypothesis and creative inspiration I provided was that motivation for cardholders to Add a Supp can be both Rational (financial offer) and Emotional (shared value and experiences), and that could be reflected in the creative (email, DM, social).
Results
Over 2500 booked volume for the campaign and response rates that exceeded the control across the portfolio.
Connection That Lasts
For a major technology client, I was tasked with leading a discussion and brainstorm to reimagine how our client connects with and retains customers. At the time, we were anticipating the growth of platforms like Reddit for advertising efforts, an increase in brand-led journalism, and the growing interest in the exploration of alternative comms platforms. The result was this presentation that would move us toward operating differently as a brand.
PNC Acquires BBVA
As VP of Strategy at RAPP, I led CRM marketing strategy efforts for PNC Bank from 2019 through 2021, initiating the strategy for campaigns across all lines of business and channels. One of the more comprehensive efforts we took on was in onboarding 2.6M new PNC customers from BBVA.
Results
successful onboarding and retention of 2.6M customers.
Low Cash Mode Launch
Social and CRM lead for the comms effort around the innovative product Low Cash Mode. Worked with partner agencies and product and research leads at PNC to ensure proper roll-out and adoption of the product for retail customers. Creative strategy for email and social assets.
Global Digital Program
Global implementation of Salesforce CRM, Eloqua, and Blukai DMP for disparate teams to drive efficiencies and collaboration
Coordinated technology capabilities, created delivery roadmaps, analytics dashboards, and adoption plans for seven global regions leading to the investment and implementation of the technologies.
Market Expansion for Accenture Interactive
As a digital lead at Accenture Song (previously Accenture Interactive), I opened up The Middle East region by leading new business development and implementation of technology programs with major middle east clients. The programs spanned digital implementation of technologies like Microsoft 365, Brandwatch, and Brightspot and strategy development for marketing efforts like crisis management and expanding a client's social media presence.
SADARA
A $20 Billion joint venture between Saudi Aramco and Dow Chemical, Accenture was asked to lead the Strategy & Implementation of brand, social, PR, and digital marketing efforts.
Results
Delivery of an initial 6-week exploratory program to narrow down vendor selection and scope. Concepted the tagline, "Creating Value Through Chemistry." Sold additional 12-month implementation and marketing support program to stand up day-to-day social marketing efforts.
Creative Assets: website imagery and PlasChem Park photography. Concept lead for corporate video production with sister agency Omobono in the UK.
STC
Social media & PR audit and long-term strategy for social marketing and relevant technology adoption. L Relevant tech: Brandwatch, Yammer, Meltwater, Microsoft 365, Brightspot CMS
Government Entity
Workforce upskilling and technology adoption
VOLUME: Codeword Zine
Born from the strategy team's desire to create a year-end report to distribute outside Codeword, we created Volume, the agency's first digital zine.
As a way to appeal to our core audiences of clients and future Codewordians, a Sr Strategist and I led the strategic concepting behind our zine, where our talented creatives and writers could show visitors how we think and feel about a variety of topics. The editorial effort has resulted in press outreach, new business opportunities, and a shift in how we market our services.
GTM Strategy
GTM strategy for our machine learning platform, Nerve Center. Delivered $400k in new client business to enterprise clients in the first few months as the head of GTM leading to our exit:
Tech acquired by Blazent, Team acquired by Veritone
Sony Entertainment | Marketing and PR Monitoring
Apple | Engineering Division: Crisis Management
P&G | Marketing Group: Competitive and Innovation Insights
Microsoft | Search: Twitter and Instagram Integration
Workforce Assessment & Digital Optimization
Working with Accenture's BFSI Customer Service Group, I was tasked with delivering a workforce utilization study. Provided recommendations to optimize the social care program and CRM efforts (Sprinklr)
Results: fewer management escalations and increased workforce utilization. The adoption of technology tools (Asset Management, Customer Care platforms) increased, which led to additional consulting opportunities for the practice.
DirecTV Now Launch
CRM lead for acquisition through retention efforts and creative strategy. Driving and meeting subscriber goals for the innovative streaming platform. An integral part of the GTM strategy and subsequent iteration planning. Creative Strategy targetting subscribers across owned and earned channels.
Results
1M subscribers in 2017, from 200k in 2016 (DM, Email, Digital, website)
Bing Launch
Marketing Analytics lead for implementation and reporting on daily traffic and innovative marketing experiences: Bing & Ellen, and Twitter integration. Media mix modeling and the coordination of international launches (Japan, Spain, UK, Canada)
Relevant Tech: Radian 6, Omniture OnPremise (implementation) and Site Catalyst, Webtrends, Crimson Hexagon
Published Thought Leadership
Asked to share some thoughts on Hispanic Heritage Month 2022, I led the research and creation of a piece aimed at both informing and taking a critical look at the period devoted to focusing on Hispanic heritage in the U.S. Picked up by PR Daily and other publications.
Certifications
Salesforce Admin and Marketing Cloud Consultant: 2016, 2023
Hootsuite Certified Professional: 2016
Sprinklr Enablement Consultant: 2015
Industry Awards
Jay Chiat Award for Strategic Excellence 2010: Microsoft Bing, Breaking The Google Habit
Effie Worldwide - Gold for New Product or Service 2011: Microsoft Bing, Breaking The Google Habit